Purpose: This study aims to examine how university social responsibility (USR) global engagement is influenced, and its impact on service quality and "customer" loyalty. There are four determinants of USR global engagement which are responsible education programs, knowledge management, organizational management and social engagement.…

Research conducted in partnership with the Wallace Foundation and the Education Development Center revealed the importance of school principals on the success of student achievement and attendance, as well as on teacher efficacy and retention. The implications of this research reveal the importance of stronger and more focused principal…

Quality enhancement projects in universities frequently rely on short-term, fragmented studies implemented in response to snapshot data linked to student feedback. Such projects may not address the complex interplay across stakeholder groups and do not always acknowledge the unintended consequences of change. This article, focused on systems…

This study applies Harvey and Green's (1993) model of quality to scholarly knowledge production. Although studies of quality in higher education have been commonplace for decades, there is a gap in understanding quality in terms of research production from stakeholders' perspectives. This study begins to fill that gap through a…

Purpose: This research has been conducted to determine the core reasons for gender inequality and to evaluate the effectiveness of higher education as a sole solution to ensure gender equality. Design/methodology/approach: This qualitative case study research explores the causes behind gender inequality, and interviews were conducted with 20 male…

Purpose: A diverse range of initiatives in relation to the recognition of prior learning (RPL) have been introduced in higher education systems over the past 20 years. This paper aims to explore the implementation of RPL initiatives, in an Irish context, and the implications for quality assurance in higher education. Design/methodology/approach: A…

This study describes a key feature of modern, democratic policy making, namely the relation between stakeholder input and policy output. In the Nordic countries, there are long traditions for and democratic values attached to the dialogue between the government and civil society when developing policies for the educational sector. The case…

The article presents results of an Erasmus+ project that aimed at suggesting a comprehensive performance indicator set for learning and teaching. Based on a benchlearning exercise among the six project universities, the article presents findings of an exploratory research on the assessment of the developed indicator set by members of four…

Derived from practical experience, this article outlines key aspects to be considered when developing a training programme focused on quality assurance in higher education and suggests possible measures of success for training delivery. Practice-based professional reflections are systematised into an applicable, duly tested, quality assurance…

Higher education institutions (HEIs) are complex entities interacting with a variety of stakeholders. Scholars have widely discussed the approaches and models of value co-creation in the higher education context. However, the attention has been primarily focussed on a single category of stakeholders, namely students. The article aims at eliciting…

Understanding the needs of end users (customers, stakeholders) and the simultaneous application of new methodologies for the implementation of strategic plans in order to meet the needs of external (employers) and internal consumers (students and teachers) are essential elements of quality management in higher education. This article aimed to…

Franchised provision of higher education has been under the spotlight in recent times. Without shying away from the challenges faced by those delivering successful franchise arrangements, this paper shows how important franchising can be in extending access to higher education. The authors explain what protections need to be in place to ensure…

Previous research has conceptualized and investigated internationalization of higher education in relatively stable and peaceful environments. Studies on internationalization in the context of war are largely absent. Using interviews and survey responses from Ukrainian professors and administrators affected by the Russian invasion of 2014-2022,…

The article discusses the issues of forming a study program in the context of the process' compliance with the recommendations provided by Standards and Guidelines for Quality Assurance in the European Higher Education Area (ESG), which are relevant for Ukrainian higher education. The study achieved its goal: the main prerequisites for the…

This article addresses policy transfer in international development activities in vocational education and training. Ownership has been identified and established as a key factor for sustainability of transfer activities in different fields of development cooperation. While the concept has been targeted from a macro-level perspective of…