Recent studies have highlighted the major challenges faced by managers in the higher education sector and shown the contradictory demands which foster paradoxical tensions. Previous works have also underlined some specific tensions and rigidities that business school deans regularly face in their role. Yet, few studies have empirically explored…

Working at the university level prepares campus employees to deal with a diversity of negative issues and even with crises. COVID-19 did away with the rule book for how to handle university crises as universities fell into the middle of a worldwide pandemic beyond what almost every university employee could have imagined. When administrators first…

Building on cognitive schema theory, this study investigates the relationship between experienced and observed harassment in a university setting. It also examines two moderators--organizational identification and perceived justice. Using a cross sectional survey, data were gathered from 276 academics and staff in a private university with…

The purpose of this qualitative exploratory single case study was to explore English composition faculty members' experiences during the expedited transition from face-to-face instruction to online instruction during the COVID-19 pandemic. The problem addressed in this study was that a lack of understanding exists regarding faculty experiences…

The purpose of this phenomenological study was to examine the ways in which LGBTQ+ students at the University of Miami make meaning of their shared experiences in the LGBTQ+ Mentorship Program that the university offers, in order to explore ways in which higher education institutions might consider better supporting this key group of students.…

Institutions of higher education continue to grapple with how to most effectively meet their diversity, equity, and inclusion (DEI) priorities. Colleges and universities have turned to Chief Diversity Officer (CDO) as the institutional leaders to champion to provide leadership for creating more diverse, equitable and inclusive experiences and…

Black womxn mid-level administrators in student affairs are DOPE! However, limited research examines our lived experience and voice at the intersection of race, gender, and organizational status. This qualitative research study uses Sista Circle Methodology to investigate the challenges of this population at Historically White Institutions.…

Prior to the COVID-19 pandemic, higher education leaders in America were navigating a notable shift in the trajectory of the field (Soliday & Lombardi, 2018). The COVID-19 pandemic added urgency to the challenges facing institutions of higher education. For this study, the researcher sought to add to the body of knowledge to better understand…

The purpose of this single-site case study was to understand four distinct online learning aspects impacted by the COVID-19 pandemic in a mid-sized, urban, four-year institution in the Southern United States: (1) the faculty experience with converting courses and teaching online, (2) the university-provided instructional supports available to…

This article examines the experiences and coping strategies of four university middle-managers during the unprecedented time of disruption caused by the COVID-19 pandemic. We use the research approach of autoethnography to reflect on our experiences and decision-making processes. To reflect on how we managed the rapid change and moved from…

School counselors across the United States are implementing comprehensive school counseling programs, such as those following the American School Counselor Association (ASCA) National Model. ASCA awards a designation honoring exemplary school counseling programs: Recognized ASCA Model Program (RAMP). Although a growing number of studies have…

The purpose of this qualitative research study is to identify role changes that mid- level management (directors) experienced due to COVID-19. The research aims to identify these role changes, the impact of those role changes on the participants, and how they balanced their roles at work and at home. Fourteen directors at private colleges in New…

Objective: This study examined students' perceived levels of coping and need for help, and the relationship with their risks and protective factors during the early stages of the COVID-19 pandemic in Israel. Participants: A sample of 4,710 university students responded anonymously to an online questionnaire. Methods: The risk and protective…

This study explores how mid-level administrators working in international student service centers make meaning of their roles and perceive the support their institutions provide. Utilizing critical discourse analysis and the theoretical framework of empowerment, this study reveals the social problems, power struggles, and avenues mid-level…

Over the past two decades, suicide rates have been increasing steadily in the United States (Hedeggaard, et al. 2018), which has led to many higher education institutions exploring ways to prevent, intervene, and respond to student suicides. While prevention and intervention are vital components to addressing suicides on college campuses,…