Higher education is weathering a tsunami of declining student enrollment, budget cuts, and hiring freezes. Academic libraries have been downsizing and reorganizing for decades in the midst of their own identity crisis from increasing automation. Traditional librarian duties are increasingly becoming the responsibility of library staff. The stress…

Researchers have discussed the crucial effect that information technology (IT) personnel have in a variety of industries. However, a knowledge gap exists in analyzing the effect that interactions between higher education IT personnel and their customers (learners, faculty, and staff) have on the ability to learn, teach, and achieve. The current…