In an educational context, the accurate determination of each student's socioeconomic status (SES) is important for planning, reporting and general institutional research. This article describes a project undertaken to develop the means to derive a proxy measure of students' SES, based on home address location and Australian Bureau of Statistics…

Total Survey Error (TSE) is a component of Total Survey Quality (TSQ) that supports the assessment of the extent to which a survey is "fit-for-purpose". While TSQ looks at a number of dimensions, such as relevance, credibility and accessibility, TSE is has a more operational focus on accuracy and minimising errors. Mitigating survey…

Data governance is a relatively new and evolving discipline. It encompasses the people who are responsible for data quality (the stewards); the policies and processes associated with collecting, managing, storing and reporting data; and the information technology systems and support that provide efficient infrastructure. Higher education…

Benchmarking has traditionally been viewed as a way to compare data only; however, its utilisation as a more investigative, research-informed process to add rigor to decision-making processes at the institutional level is gaining momentum in the higher education sector. Indeed, with recent changes in the Australian quality environment from the…

Globalization in the 21st century has brought innumerable challenges and opportunities to universities and countries. Universities are primarily concerned with how to ensure the quality of their education and how to boost their local and global competitiveness. The pressure from both international competition and public accountability on…

Institutional performance benchmarking requires identifying a set of reference or comparator institutions. This paper describes a method by which an institution can identify other institutions that are most similar to itself using a methodology that identifies the nearest institutional neighbors based on a balanced set of metrics accessed from…

The framework for understanding the management difference is neatly captured by the "red ocean" and "blue ocean" strategies described by W. Chan Kim and Renee Mauborgne in "Blue Ocean Strategy" (Kim & Mauborgne, 2004). In the original, the terms refer to alternative market strategies. Red ocean means competition in a market defined by a zero sum…

Student retention is the field of institutional research that has (deservedly) had the most attention. Besides the models proposed by Tinto (1975, 1993), there have been many theoretical and applied papers on many aspects of student retention. These include demographic characteristics, scholastic scores, financial and residential considerations,…

The scope of institutional research (IR) undertaken in Australasian universities is progressively expanding. A traditional focus on student life cycle elements such as enrolment, retention and satisfaction has been complemented for some years now by other areas of focus including research performance and community engagement. More recently,…

As students are asked to share more of the costs of a post-secondary education, the quality of their overall educational experience and perceived return on investment (ROI) are increasingly important. For prospective students and their parents, what they are told they can expect from the student experience at an institution often makes the most…

Integrating institutional research, outcomes assessment, program review, strategic planning, and accreditation can be a powerful means of creating a culture of evidence-based decision making and continuous improvement. This study examined how this "integrated" model is organized in practice, how such offices began, why this approach was chosen,…

The Office of Planning and Institutional Research (OPAIR), at the University of the West Indies, Mona Campus was asked to undertake an analysis of student throughput rates as part of a University-wide initiative involving the three campuses. Each Campus was provided with a template and guidelines for reporting the data. The exercise was intended…

This paper intends to construct a survey data quality strategy for institutional researchers in higher education in light of total survey error theory. It starts with describing the characteristics of institutional research and identifying the gaps in literature regarding survey data quality issues in institutional research. Then it is followed by…

This qualitative study represents perceptions of students regarding campus environment and campus life at University College of the Fraser Valley (UCFV), a public four-year university-college located in British Columbia, Canada. Employing a unique methodology, referred to as reflexive photography, student participants were asked to photograph and…

Existing research demonstrates a strong relationship between the prevalence of irregular enrollment patterns among community college students and their low rates of degree attainment (Adelman 2006; Bahr 2009; Berkner et al. 2000; Goldrick-Rab 2004, 2007; Horn and Nevill 2006). However, very little is known about the features and processes that…