Courses are the fundamental building blocks of educational programs, serving as a tangible representation of student attainment and the desired learning outcomes of the program. Despite their pivotal role in education, however, a standardized framework for the development, implementation, and enhancement of course specifications remains elusive.…

Purpose: This study aims to examine how university social responsibility (USR) global engagement is influenced, and its impact on service quality and "customer" loyalty. There are four determinants of USR global engagement which are responsible education programs, knowledge management, organizational management and social engagement.…

The aim of this paper is to measure and compare the quality of services provided by higher education institutions in the Czech Republic and Vietnam. It is not the sheer volume of services offered, but their quality, which matters as a strategic tool enhancing the competitiveness in the tertiary education market. Feedback from student-clients is…

Quality assurance of higher education has been carried out across the world in the past few decades. Therefore, setting up an effective internal quality assurance (IQA) system that fosters improvement in teaching and learning is of great significance. This research examined whether the IQA system was associated with the continuous improvement in…

This qualitative study explored the status of outcomes-based education (OBE) in Vietnam, analysing the strengths and areas for improvement as identified by assessors from the ASEAN University Network-Quality Assurance (AUN-QA) agency in the external assessment reports of 17 study programmes. Convenience sampling was employed to select these…

Purpose: Although student evaluation of teaching (SET) is widely used, there has been a significant disparity between its potential benefits with the actual impact on improving educational quality. This study aims to inquire into the factors contributing to this discrepancy and the underlying mechanisms hindering the effective utilisation of SET.…

COVID-19 has spawned a critical shift in the landscape of higher education (HE) worldwide, entailing transformations of practices across the field, in which quality assurance (QA) for HE has also evolved to both reflect and stay adaptive to the 'new normal' formed during and beyond the pandemic. Against the COVID-19 context, this paper retells…

This study aims to explore the relationship between the influential factors of online learning and the satisfaction of economics and business majors with the quality of their training in the context of the COVID-19 pandemic. A total of 900 students in private universities completed a questionnaire. The principal findings of this research are that…

Due to global attention on student employability, employers are expected to be involved in institutional governance in higher education and quality assurance (QA). Due to the difficulties in recruiting motivated employers to participate in external QA governance and process, this has become a challenging issue in many Asian nations. The paper aims…

Higher education plays an important role in providing students with knowledge and skills to enter the labor market. The quality of higher education, the satisfaction of the quality of higher education has been concerned by many individuals and organizations. The study aims to explore the factors affecting student satisfaction with the quality of…

Higher education has jumped into the quality movement with expectations of enhancing the excellence of education being received by students. The total quality management philosophy that dominated the manufacturing industry has found its way into the education industry. W. Edwards Deming developed a set of 14 quality management principles, which…

As a developing countries, Vietnam has been facing a myriad of challenges in various aspects during the COVID-19 pandemic. Educational sector is not an exception as it is currently suffering the heavy consequences of the constant disruptions stemming from the switching to online learning. This study was conducted with the aim of surveying and…

Rapid economic growth and globalization have made higher education internationalization no longer the exclusive arena for developed countries but also open for players from the non-English speaking, developing world. A quality learning environment is among determinants for the success of international students mobility and should be taken into…

This study delves into the role of leadership in addressing disparities in higher education arising from the post-COVID-19 era, as experienced by Vietnamese lecturers. Drawing on qualitative data obtained through semi-structured interviews with 15 university lecturers across diverse regions and institutions in Vietnam, the research aimed to…

The inception of Super Smart Society 5.0 marks a pivotal epoch in which technological advancements such as Artificial Intelligence (AI), the Internet of Things (IoT), and blockchain technology stand at the forefront of redefining the educational landscape. This article delves into the implications of this paradigm shift for higher education,…