The present study aimed to assess faculty satisfaction on the delivery of tourism and hospitality management programs in the flexible learning mode at the onset of the COVID-19 pandemic. It employed a purposive sampling design where 85 Tourism and Hospitality Management (THM) faculty members, across 27 Higher Education Institutions (HEIs) in the…

Mathematics satisfaction can drive students to work harder in math class. Thus, it is vital to assess the satisfaction of learners using an instrument to intervene in the teaching and learning process. There are research studies that have independently developed questionnaires to measure students' mathematics satisfaction, but most of them focused…

Online learning system has been implemented as prevention for the continuous spread of COVID-19 among schools worldwide. Satisfaction with this new normal educational system is a significant aspect in a successful education process. This study aims to determine the perceived online learning satisfaction among college students. Using the…

Client satisfaction is an influential predictor of academic life, such as services delivered with suitable standards. Thus, the study focused on determining the level of client satisfaction on the frontline services of Cagayan State University in Aparri, Philippines from the perspective of students and employees. To assess suitability, relevance,…

This study explores the employee retention strategies implemented by administrators in educational institutions, focusing on Immaculate Conception College of Balayan, Inc. The qualitative case study involved 10 participants, including administrators and employees selected based on stable tenure and appropriate qualifications. Through face-to-face…

As students transitioned back to on-campus classes, challenges affecting occupational balance (OB) and temporal satisfaction with life (TSWL) influenced their overall health and well-being. This study aimed to assess OB and TSWL among 171 occupational therapy (OT) students in the Philippines and examine the correlation between them. Participants…

This empirical article presents student affairs and services practitioners' perceptions regarding the sense of accomplishment they feel in their job. Results show helping students, collaborating among colleagues, contributing positively to a broader community, and the autonomous and engaging nature of the work itself provided SAS staff across…

Purpose: This paper aims to help higher education institutions (HEIs) develop a better understanding of student support and services needs, thereby enabling them to allocate limited resources for initiatives that effectively improve student experience. Design/methodology/approach: An assessment framework following the Kano analysis is developed to…

The focus of the research study was on how satisfied customers were with the cashier's office's services at the school. The study will be important for student and parent support services since it will show how to improve services and what should be retained while also allowing students and parents to be content with the services they receive. To…

Attending graduate and post-graduate school certainly can contribute to one's development and advancement. The School of Advanced Studies in the Philippines is one of the leading institutions that caters the academic needs of professionals and employees from different fields of specialization. Every year, it produces quality graduates who had…

This study aimed to evaluate the impact of an emergency online learning course on students' satisfaction, self-efficacy and achievement. This study used a convergent mixed methods approach with an action research design to explore students' experiences and outcomes in an emergency online science course. This study involved 25 voluntary…

The adoption of online learning modality among Higher Education Institutions increased exponentially amid the COVID-19 pandemic. As the universities shifted from onsite learning to online learning, course satisfaction and student engagement became the emerging concern among teachers. This study was designed to determine the significant…

This study aimed to analyze the supervisory relationship, organizational climate and satisfaction of employees in a local community college. The researcher used a descriptive-correlational design with the survey as the instrument and considered 60 respondents using a convenience sampling technique. An adopted and modified instrument was used to…

The 2019 novel Coronavirus disease (COVID-19) has increased the mental health challenges and decreased the quality of life among students and the general adult population. However, adult learners and non-traditional students who are currently at their quarter and midlife during the pandemic, remain underrepresented in well-being research.…

Open universities have provided quality higher education through open and distance education to serve learners who could not attend traditional in-person universities. While open universities vary in terms of providing their services to learners at a distance, many have shifted to e-learning using cost-effective platforms. A common platform that…