Coaches are trusted advisors, information conduits, sounding boards, and advocates who facilitate institutional change. This report summarizes findings from the first five years of the Student Success Center Network's Coaching Program, focusing particularly on the most recent phase that engaged directly with Centers in four states (California,…

Improving student success outcomes such as persistence and graduation rates remains a priority for higher education institutions, scholars, and advocates. Recent scholarly work argues for more qualitative work in this area to develop a deeper understanding of the issue and to identify more effective ways to increase college completion rates across…

This study's purpose is to explore the impact of the COVID-19 pandemic on international students who were studying at U.S. community colleges at the onset of this public health crisis. While previous work has explored the impact of the pandemic on international students generally, we argue that community college international students deserve…

This Postsecondary Teaching with Technology Collaborative (the Collaborative) report examines how faculty and staff at seven community colleges and two broad-access universities reconsidered students' online learning needs in the midst of the pandemic. The report focuses on a set of interconnected student mindsets and competencies that the authors…

This article discusses the history, purpose, and services that make up the Grand Valley State University Knowledge Market. The Knowledge Market is made up of faculty and staff directors leading four unique groups of specialized student-consultants who collaborate with their peers. While each service has a unique specialty, The Knowledge Market…

Guided pathways reforms require colleges to rethink how they teach and support students. The case studies in Part 2 of this practitioner packet examine how colleges at the forefront of these reforms are transforming their programs and support services by implementing three key guided pathways practices: (1) meta-majors (clusters of programs in…

The E[superscript 2]Coach project from the Department of Physics at the University of Michigan (UM) addresses the challenge of providing individual student support in high-enrollment introductory science courses. This web application employs tailored communications technology, course experiences, student data, and analytics to deliver customized…

This paper is the first to investigate the costs of institution-wide reforms at community colleges. Drawing on data from 12 community colleges implementing comprehensive guided pathways reforms, I use the ingredients method to analyze the resources required to implement such reforms and examine their feasibility and affordability, as well as their…

In September 2011, the Association of American Universities launched a major initiative to improve undergraduate STEM education. The overall objective was to influence the culture of STEM departments at AAU institutions so that faculty members are encouraged and supported to use teaching practices proven by research to be effective in engaging…

Several systemic factors contribute to the lack of stability and educational opportunities for students in foster care, including lack of transportation to the school of origin (or the schools they enrolled in when they first entered foster care), difficulty enrolling in new schools and transferring credits between school districts, gaps in…

For 21st century workers, success is rapidly being redefined. A high school education is no longer sufficient for high-wage employment, and the path to a postsecondary credential of value can be a convoluted one. Each transition -- from secondary to postsecondary education, from postsecondary education to the workforce, or from adult basic…

Expanding and diversifying the STEM (science, technology, engineering, and mathematics) workforce is a national priority. The National Science Foundation is investing efforts at post secondary education institutions to engage individuals who have been historically underrepresented in STEM. This paper investigated the use of strategies to broaden…

With the introduction of the Post 9/11 GI Bill in August 2009, Veterans Affairs anticipated a 25% increase in the number of service members who would enroll in higher education (Student Affairs Leadership Council, 2009). Between fall 2005 and spring 2010 semesters, Western Michigan University (WMU; Kalamazoo, MI) experienced a 43% boom, from just…

Peer educators have a critical role to play in the delivery of a wide variety of important programs on college campuses. Nowhere is this more evident than in learning assistance programs. These programs, typically housed in a learning center or learning assistance office, include tutoring and mentoring and often take the form of individual and…

A baccalaureate degree is essential to success in the contemporary United States. The degree offers improved economic security and the development of capabilities such as critical thinking, effective communication, quantitative reasoning, creativity, problem solving, personal and social responsibility, and social and cultural capital. Failure to…