The leader plays a crucial role in an organization, particularly during periods of change. Based on dynamic capability theory, this paper examined the relationship between dynamic managerial capabilities (DMC) and organizational performance, moderated by cynicism toward change and mediated by trust in leadership. The methodology used is a…

As a developing country, Indonesia faces many obstacles in implementing online learning due to the lack of infrastructure and technical skills. The mandated online learning policy during the spread of the COVID-19 virus became a turning point and made massive use. However, the online learning policy raised unforeseen issues such as stress,…

Internationalization has become a requirement of higher education to adequately train future practitioners, including architects, in the global world. Studio immersion is an experimental type of curriculum and teaching where the studio is prepared, operated, and evaluated by educators and students from joined universities. In this paper, we…

This research explores the consequences of online conformity in terms of how people respond to fake news. The study aims to see whether the readers of the misinformation are more inclined (a) to have a negative or positive opinion of fake news; (b) to support or oppose the fake news story by targeting the story itself or its author; and (c) spread…

This study is primarily aimed to investigate beliefs and attitudes of Indonesian EFL preservice teachers toward the use of mobile devices such as smartphones or tablets for learning and instructional practice in Indonesia. Furthermore, this phenomenological study attempted to reveal the factors affecting these two constructs from 20 Indonesian EFL…

While international demand for sales positions is growing, negative sales stereotypes, partially fueled by ethical abuses in the sales arena, are prevalent and may dissuade students from pursuing sales careers. To help combat the situation globally, educators must develop and utilize effective sales ethics pedagogies. The first step involves…

A growing body of literature has investigated impoliteness in many domains. Nevertheless, little research has examined impoliteness done by foreign language learners. Impoliteness used in interlanguage complaints by English as a foreign language learners was observed. The effects of interlocutors' different status levels and social distance on the…

Complaint is intrinsically an abusive act which tends to offend the complainees. In spite of this complainers could consider politeness when they still intend to maintain a good relationship with the complainees. This paper investigated politeness strategies involved in complaints relating to different social status levels and social distances.…

Purpose: The purpose of this paper is to investigate how students from Australia, Indonesia and Malaysia differ in their propensity to complain and attitudes to complaining. Design/methodology/approach: A self-administered questionnaire was designed using established scales to assess respondent reactions to a service failure by a university. The…