Intermediary organizations play an increasingly important role in public policy related to higher education, particularly related to the completion agenda. This study addresses strategies employed by intermediary organizations to communicate to policymakers regarding college completion. Using rhetorical analysis, we examine 72 documents to…

Information literacy instruction traditionally focuses on evaluating a source for bias, relevance, and timeliness, and rightfully so; this critical perspective is vital to a well-formed research process. However, this process is incomplete without a similar focus on the potential biases that the student brings to his or her interactions with…

This article presents an interview with Karen Glover of Georgia Tech, a key person behind the planning of the Access Services Conference held last fall, and now going into its second year. Glover started working in libraries as a part-time library assistant at her local public library during her high school years. She later became a Circulation…

This non-experimental qualitative study examined archival survey data collected to evaluate the efficacy of a research assignment utilizing Wikipedia. Respondents were 14 doctoral students enrolled in Educational Leadership coursework during Fall 2011. There is limited research available on this topic, as Wikipedia has been minimally utilized as a…

For international service-learning to thrive, it must document student learning outcomes that accrue to participants. The approaches to international service-learning assessment must be compelling to a variety of stakeholders. Recent large-scale projects in study abroad learning outcomes assessment--including the Georgia Learning Outcomes of…

The author reviews the evolution of the Circulation Department at the Georgia Institute of Technology (Georgia Tech) Library and Information Center from 2001 to the present. It is shown how a traditional circulation department with poor customer relations transformed itself by adopting innovative policies and services leading to improved customer…