Facing increased pressure to improve participation and attainment, and significant constraints in available revenue and resources, regional Australian universities are seeking opportunities to enhance student retention in a way that is sustainable and addresses the unique circumstances of regional universities. Whilst advising models, nationally…

The provision of academic language and learning (ALL) support to undergraduate and postgraduate students has been a staple across higher education institutions in Australia and New Zealand for some time. However, research has established that there are multiple challenges inherent to working across institutional spaces in the ways that ALL staff…

We explored the perspectives of school-based educators located in Victoria, Australia, regarding their support of students who have reading difficulties. An anonymous survey was completed by 523 participants, including educators, educational leaders and Student Support Services staff. Results revealed multiple areas of concern related to their…

This conceptual paper explores the dynamic interplay between university career development and learning support services. A distinct focus on enhancing dispositional employability of both staff and the graduates they support is discussed. Integral to successful career preparedness, the essential attributes of dispositional employability include…

A reflexive thematic analysis was used to identify factors that enhance and inhibit employee engagement amongst professional staff working in shared services teams in an Australian regional university. With efficient and effective client service delivery expected of people working in a shared services structure, employee buy-in and the need for…

This paper discusses the impact of a series of professional development workshops for peer leaders to enhance the student learning experience at an Australian enabling education institution over the period of three years (2019-2021). It reports the impact of these workshops on peer leaders' professional development and, more importantly, on…

The aim of this research was to identify the teaching practices and student support services that facilitate the successful online delivery of vocational education and training (VET), including in blended delivery. To achieve this, the research examined the characteristics of teaching approaches and student support services across eight…

Academic support at Australian universities has become an important aspect of higher education, as student cohorts continue to diversify, and universities need to ensure the students' success and the institutions' reputations. Often, students in need do not access academic support services and little is known about what influences students'…

The dramatic changes brought on by the COVID-19 pandemic have changed the way in which mathematics and statistics support is offered. Students and staff have been presented with new opportunities and challenges. One-on-one interviews were conducted late in 2020 with 23 students and staff who had experience with fully online mathematics and…

Centralised student support such as academic advising, career guidance, and wellbeing services are important elements of the first-year student experience. While some studies have investigated how use of these services relates to student outcomes, there has been little focus on how they might influence student engagement. The current study…

In Peer Assisted Learning (PAL) programmes, students provide academic and social support to fellow students. Recent PAL iterations include drop-in programmes to improve higher education students' general academic literacy in an open, non-judgemental, learning environment led by experienced students. The majority of the PAL literature, however,…

University students frequently use campus Facebook Confessions pages to engage with their peers about their university experiences. This article explores the utility of Confessions pages in providing novel data to aid the development of student services generally, and academic skills support in particular. Through a qualitative thematic analysis…

In response to the COVID-19 pandemic-induced emergency pivot to online teaching and assessment, an Academic Safety Net was implemented at a regional Australian university to provide academic student support. Bayesian hierarchical models were used to compare student performance between 2019 and 2020. More students withdrew from subjects in 2020,…

The Mathematics and Statistics Support Centre (MSSC) at Central Queensland University (CQU), which is part of the Academic Learning Centre (ALC), has been in operation since 1984 as the first MSSC in Australia. The Mathematics Learning Support (MLS) centres have spread to almost every university in Australia currently. The MSSC at CQU offers free…

A growing number of single mothers are seeking entry to higher education via enabling programs; however, these students face unique struggles to make their dream a reality. There is some research on the challenges faced by student-mothers in higher education; however, research specifically on single mothers in enabling education is limited. This…