This research focuses on identifying successful approaches used by university ombuds offices to enact change regarding dispute resolution options within their academic institute. The field of Ombuds has grown steadily in North America since the 1970s and is widely used by private industry, academia, and government organizations to deploy…

The COVID-19 pandemic has had an irreversible impact on the higher education sector. The disruption of the COVID-19 pandemic created challenges for university leaders and their stakeholders who needed to reinvent themselves to operate their campuses during the pandemic (Garcia-Morales et al., 2021). The purpose of this study was to conduct…

The literature concerning international education among U.S. colleges and universities suggests that strategic planning is vital to the internationalization process to ensure that institutions intentionally respond to globalization. Central to that internationalization at large is how the senior international officers (SIOs) facilitate the…

Studies have revealed the challenges facing management and the role the manager has with respect to facilitating team development. This exercise builds upon the knowledge a management student gains via textbook and/or classroom lecture concerning the stages of team development and offers real-world examples of the challenges facing managers when…

In this essay, I introduce the term "governance inversion" to describe a situation in which a university administration repositions a governance body in such a way as to limit its legitimate governance function. Structural conditions might make governance inversion more likely, but narratives might also be deployed to make the inversion…

The budding esports scene has drawn attention from higher education institutions in North America, who are growing community, competitive, and pedagogical esports initiatives. Varsity Esports Programs (VEPs) have proliferated since Robert Morris launched the first varsity program in 2014, with over 12,800 players from 650 institutions competing in…

University leaders play crucial roles in steering and fostering change within higher education institutions (HEIs). Drawing upon the complexity leadership theory (CLT) and organizational trust, we investigate how university leaders trusting staff with responsibilities tied to digital change contributed to an institutional culture of innovation.…

Deeply embedded in U.S. higher education institutions is a culture of whiteness that benefits white students, staff, faculty, and administrators through racist policies, structures, and cultural norms designed to uphold whiteness. This culture not only minimizes the presence of racism, but also is pervasive on college campuses, where…

Despite the movement toward post-new public management in western countries, the new public (NPM) management model is still a popular managerialism adopted in many countries where the history of neoliberal governance is relatively short. While the principal-agent theory has been primarily used for analyzing education policy within the NPM context,…

This article explores the complex academic-administrative role of the associate dean in US higher education administration. Previous research in Australia, UK and USA indicates that these academic middle managers experience significant conflict and ambiguity due to their roles and responsibilities as faculty members and administrators. Victor…

Decreasing financial health damages an organization's reputation and economic viability to survive. Historically Black Colleges and Universities (HBCUs) leaders must strive to improve their financial health to protect their institution's reputation and risk of closure. Grounded in strategic enrollment management theory, the purpose of this…

Traditionally, professorial recruitment has been controlled by scholars themselves selecting the best qualified candidates as a new member of the academic community according to scientific criteria. Recent studies have, however, documented that recruitment has become increasingly influenced by managers and HR personnel who approach professorial…

When students, professors, and faculty understand the tasks associated with their institutional roles, it can help them more easily negotiate power differentials and take conflict less personally. Our framework of role-to-role relationships reduced explosive drama in a case study with a higher education president and vice president locked in a…

Despite recent evidence linking top management power with firm performance, our understanding about the interaction effect between power and personal characteristics of the top manager is still very limited. Building on and extending the Upper Echelons and Power literature, we address the empirical question: How, i.e. UK Vice-Chancellors' (VC)…

In most higher education institutions, White men and women have dominated senior academic positions and are viewed as more capable of serving as senior administrators than women of color. In comparison, the number of women of color leaders in predominantly White institutions is lower than in historically Black colleges and universities. For…