The sector is entering a climate of future funding cuts and fee rises, which are likely to prompt a growing number and widening range of disputes. This article describes the launch of a new Improving Dispute Resolution Advisory Service. The particular questions raised in this context by the introduction of student charters and the relationship of…

Many institutions have difficulties in resolving complaints and grievances and other types of dispute speedily and economically. Lapses still occur in following procedures; disputes frequently grow more complicated than they were at the start; they drag on; they waste the time of administrators and those involved, even ending sometimes in an…