Understanding the nature of conflict and the role that it plays in the dynamics of teamwork has the potential to improve group processes and make teams more successful. This research study investigates how learning teams deal with conflict in technology-rich environments using a mixed-method research approach. In regard to the study's quantitative…

This study looks at how an information and communication technologies (ICT)-rich environment impacts team conflict and conflict management strategies. A case study research method was used. Three teams, part of a graduate class in instructional design, participated in the study. Data were collected through observations of team meetings, interviews…