In this response article, the author agrees with Jacobson that the labeling of individuals as "hard to serve" is unfortunate and misdirected in that it suggests that these students are somehow deficient and are the problem rather than identifying complex systemic issues that make some adult education programs necessary in the first…

Since the beginning of the American experience, labels have been used to describe generations. Among them are the "Puritan generation," the "greatest generation," the "baby boomer generation" and the "MTV generation." Today, people are creating a new generation--the "lost generation." The lost generation represents a large and growing population…