This document analyses and evaluates the findings of the second pilot year of the National Literacy Trust's speaking and listening project, Words for Work. This year's project worked with 219 year 9 pupils across England, and engaged 91 volunteers from the business community to facilitate group work that encouraged pupils to investigate their own communication skills whilst developing communication skills for future employment. The National Literacy Trust views speaking and listening as vital components of literacy. Appended are: (1) Main findings from initial research with schools, October 2009; (2) Initial task timeline for second pilot year schools; (3) Words for Work Case study questions; (4) Evaluation collection summary; (5) Factors affecting evaluation collection and analysis; (6) Individual schools' set-up and delivery performance; (7) Observation visits reports; (8) Schools contact monitoring; (9) Functional skills assessment sheet; and (10) Word Clouds. (Contains 10 figures.)