This bulletin provides, in four parts, information about the qualifications, selection and training of personnel in various service industries. Service Instruction of Department Stores describes the sales force of most department stores, composed chiefly of women, and the lack of team spirit; outlines the physical education program to monitor…

This paper explores the results of applying a diagnostic questionnaire for measuring the dimensions of a learning organization in a resource squeezed service organization. The questionnaire was conducted as the first stage of an ethnographic study of workplace learning in an aged care organization. It was distributed to the 600 employees in nine…

Purpose: The purpose of this paper is to describe how Engestrom's "third generation" activity theory, with its emphasis on developing conceptual tools to understand dialogues, multiple perspectives and networks of interacting activity systems, has informed research into professional learning in multiagency service settings in England.…

The graduate of the Cook apprenticeship program is a certified journeyperson who will be able to: (1) responsibly do all work tasks expected of a journeyperson; (2) be able to supervise, train and coach apprentices; (3) know the required sanitation standards and regulations in order to produce wholesome food; (4) have a thorough knowledge of…

Epistemological beliefs are fundamental assumptions about the nature of knowledge and learning. Research in university contexts has shown that they affect the ways and results of student learning. This article transfers the concept of epistemological beliefs on workplace learning. The basic assumption is that employees epistemological beliefs…

There appears to be a paucity of research on mentoring senior leaders (Hobson & Sharp, 2005) and yet a growing interest in the development of leadership through experience (Abra "et al.," 2003; McCauley "et al.," 1998). This paper therefore presents and evaluates a case study of a pilot mentoring scheme and programme for…

This study critically analyses and discusses the way Eritrean civil servants are trained and utilized. This study shows that, except for specific areas, scarcity of skilled civil servants could not be considered as a major problem as it was in the early 1990s. The major challenge for the government would rather be how to utilize the existing staff…

This bulletin is one of a series reporting the findings of investigations undertaken during 1936-37 under the Project in Research in Universities of the Office of Education. The project was financed under the Emergency Relief Appropriation Act of 1935; and conducted in accordance with administrative regulations of the Works Progress…