Regular evaluation of archival reference services is essential to ensure that users have appropriate access to the information they need. Archives New Zealand has been measuring customer satisfaction for many years using self-completion questionnaires but recently trialed two new methods of evaluation, using external research companies. One…

The main purpose of this paper is to discuss the political and strategic skills needed by library leaders in today's library environment. The discussion is based on a small scale research project focused on opinions of skills needed by library leaders. The survey involved a questionnaire of librarianship students and library practitioners as well…

This research set out to explore the attitudes of school, academic and public librarians towards marketing libraries. The main question that was examined is whether personality characteristics such as empowerment, extroversion and resistance to change influence librarians' attitudes towards the marketing of libraries. One hundred and fifty-six…

Multitasking information behaviour is the human ability to handle the demands of multiple information tasks concurrently. When we multitask, we work on two or more tasks and switch between those tasks. Multitasking is the way most of us deal with the complex environment we all live in, and recent studies show that people often engage in…

Purpose: This study examined the professional and research needs of distance learning librarians in higher education in order to inform program development by the Association of College Libraries Distance Learning Section. Methodology: 270 members of the section completed a 23 item online questionnaire on distance learning librarians' work…