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Direct linkSchaubroeck, John; Lam, Simon S. K.; Peng, Ann Chunyan – Journal of Applied Psychology, 2011
We develop a model in which cognitive and affective trust in the leader mediate the relationship between leader behavior and team psychological states that, in turn, drive team performance. The model is tested on a sample of 191 financial services teams in Hong Kong and the U.S. Servant leadership influenced team performance through affect-based…
Descriptors: Financial Services, Trust (Psychology), Teamwork, Foreign Countries
Martin, Valerie A.; Hatzakis, Tally; Lycett, Mark; Macredie, Robert – Learning Organization, 2005
Purpose: The purpose of this paper is to present the development of the relationship management maturity model (RMMM), the output of an initiative aimed at bridging the gap between business units and the IT organisation. It does this through improving and assessing knowledge sharing between business and IT staff in Finco, a large financial…
Descriptors: Knowledge Management, Financial Services, Maturity (Individuals), Ethnography
