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Goomas, David T.; Smith, Stuart M.; Ludwig, Timothy D. – Journal of Organizational Behavior Management, 2011
Companies operating large industrial settings often find delivering timely and accurate feedback to employees to be one of the toughest challenges they face in implementing performance management programs. In this report, an overhead scoreboard at a retailer's distribution center informed teams of order selectors as to how many tasks were…
Descriptors: Employer Employee Relationship, Feedback (Response), Synchronous Communication, Goal Orientation