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Robert Lesley – ProQuest LLC, 2024
The focus of this study was derived from staggering attrition rates that it calls centers year over year. At times call centers post-COVID-19 pandemic saw attrition rates fluctuating between 30%-50%. With any job there are challenges that are faced. These attrition rates stand 28%-40% higher than the United States 2023 national attrition rates of…
Descriptors: Staff Orientation, Performance Based Assessment, Quality Assurance, Utilities
Copp, Susan L. – ProQuest LLC, 2010
The objective of this research was to use technology to develop an on-line orientation manual for clinical research coordinators. Many clinical research coordinators begin their careers as staff nurses and have little knowledge related to clinical research. As such, when they transition to a career in clinical research they lack the knowledge…
Descriptors: Instructional Design, Nurses, Learning Modules, Coordinators
Marks, Beth; Sisirak, Jasmina; Heller, Tamar – Brookes Publishing Company, 2010
Adults with developmental disabilities are at significant risk for health problems. Effective health promotion can improve outcomes--and that's why adult day and residential agencies, schools, and other organizations need this invaluable program development guide. An urgent call to action and a start-to-finish framework for health promotion, this…
Descriptors: Health Education, Health Promotion, Physical Disabilities, Quality of Life
Hill, Jane D.; Bjork, Cynthia Linnea – Association for Supervision and Curriculum Development, 2008
It's much easier to spread the insights and strategies from ASCD's (Association for Supervision and Curriculum Development) best-selling "Classroom Instruction That Works with English Language Learners" to everyone in your school when you have this guide for conducting a workshop or professional development meeting on how to improve the academic…
Descriptors: Teaching Methods, English (Second Language), Second Language Learning, Special Needs Students