This study grew out of the realization that implicit literacy expectations between working class United Auto Workers (UAW) staff and professional class staff were complicating the filling out and filing of a position audit form. Professional class supervisors had designed the form as a measure of fairness, in that each UAW employee on campus was…

As we move into being a knowledge society, the way an organisation learns can be key to its innovation and profitability. This literature review examines the nature of workplace learning, with a focus on nonprofessional occupations, including those closely associated with workplace training. It identifies the conditions that facilitate workplace…