For more than two decades, the national standard for benchmarking student satisfaction in higher education has been the Ruffalo Noel Levitz Satisfaction-Priorities Surveys. Since their beginning in 1994, these benchmark surveys have been used by more than 2,900 U.S. colleges and universities to evaluate students' concerns that correspond with…

The American Public University System (APUS) is currently attracting more than eight hundred new undergraduate students every month, the majority of whom are required to take "Foundations of Online Learning" as their first course. That first course plays a critical role in the academic career of new students and may have a direct bearing…