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Why Process Improvement Training Fails
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Lu, Dawei; Betts, Alan – Journal of Workplace Learning, 2011
Purpose: The purpose of this paper is to explore the underlying reasons why providing process improvement training, by itself, may not be sufficient to achieve the desired outcome of improved processes; and to attempt a conceptual framework of management training for more effective improvement. Design/methodology/approach: Two similar units within…
Descriptors: Foreign Countries, Management Development, Organizational Development, Workplace Learning