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Using Insights from Email Users to Inform Organisational Email Management Policy
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Ramsay, Judith; Renaud, Karen – Behaviour & Information Technology, 2012
One would expect email substantially to increase organisational productivity and efficiency. There is little empirical evidence of this since email use is such a complex tool that it would be well nigh impossible to attribute efficiency increases solely to email. There is anecdotal evidence of the positive aspects of email (Phillips, S.R. and…
Descriptors: Evidence, Electronic Mail, Interviews, Foreign Countries