"Nobody wants to get one. Nobody wants to give one." The problem was that the supervisors and managers of the Rehabilitation Institute of Chicago (RIC) did not know how to use the Institute's new performance management system and had not been trained on how to prepare and deliver effective performance appraisals. The problem further…

This bulletin provides, in four parts, information about the qualifications, selection and training of personnel in various service industries. Service Instruction of Department Stores describes the sales force of most department stores, composed chiefly of women, and the lack of team spirit; outlines the physical education program to monitor…