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Schaubroeck, John; Lam, Simon S. K.; Peng, Ann Chunyan – Journal of Applied Psychology, 2011
We develop a model in which cognitive and affective trust in the leader mediate the relationship between leader behavior and team psychological states that, in turn, drive team performance. The model is tested on a sample of 191 financial services teams in Hong Kong and the U.S. Servant leadership influenced team performance through affect-based…
Descriptors: Financial Services, Trust (Psychology), Teamwork, Foreign Countries