This case study investigates Carolyn, an effective volunteer ESL and literacy instructor of adult African refugees, in order to understand both what it means to be a qualified instructor, and also how community-based volunteer instructors may become more qualified. The study's findings suggest that Carolyn's qualifications are a combination of…

Today there is an accelerating trend towards qualifications frameworks as an instrument to develop, classify and recognise formal learning across the African continent, as is also the case across most of Europe, Australasia and the Asia-Pacific region. As more and more countries and regions across the world develop qualifications frameworks to…

It is easier to collect data on teachers' qualifications, experience, or training than to get a precise idea of their command of subject matter or their classroom behaviour. However, research consistently shows that "class effect" (the impact on a student of being in one class rather than another) on pupil performance is relatively high,…