The aim of this methodological paper is to expound on and demonstrate the value of conversation-analytical research in the area of (informal) teacher learning. The author discusses some methodological issues in current research on interaction in teacher learning and holds a plea for conversation-analytical research on interactional processes in…

Most business communication textbooks treat "unfavorable" communications as written documents--denials of credit, collection requests, rejections for employment, inability to meet deadlines, etc. These written "unfavorable" documents are no longer actually written by most employees. In fact, many of these communications are computer generated and…

Most communication research on bad news messages focuses on crisis communication, where attention is often limited to image repair strategies. The authors argue that a key indicator of an organization's effectiveness in communicating "bad news" messages is its organizational culture. Developing an organizational culture that values positive…

Facilitating successful focus groups requires both science and art. One element that can fully challenge focus group facilitators includes how to handle the unfocused focus group. This article describes "unfocus" and the benefits and disadvantages of unfocus in focus groups. Lessons learned from and approaches taken on this journey are shared to…

The purpose of this report is to describe a rationale and strategies for use of the National Communication Association's online magazine, "Communication Currents", in the undergraduate communication curriculum. "Communication Currents" features essays that translate current scholarship published in NCA journals, making the research "understandable…

This article offers a case study of a graduate class in communication research methods with a service-learning approach. Students were engaged in evaluating the public information campaign of a nonprofit organization exposing human rights abuses in US prisons. They gained hands-on experience in the use of a variety of basic research methods and…

The 2003 annual meeting of Conference on College Composition and Communication (CCCC) opened in New York concurrently with the US invasion of Iraq on March 18, and many conference participants discussed the relation between rhetoric, the teaching of writing, and the war. This article presents some of the more memorable reflections on rhetoric and…

This article proposes a critical theoretical paradigm for the evaluation of university-community-school partnerships. Although numerous models have been posited for assessing these collaborative endeavors, few of them have granted adequate attention to the voices of community partners, and none have centered on systemic issues of power and…