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Direct linkBorner, Rene; Moormann, Jurgen; Wang, Minhong – Journal of Workplace Learning, 2012
Purpose: The paper aims to explore staff's experience with role-plays using the example of training bank employees in Six Sigma as a major methodology for business process improvement. Design/methodology/approach: The research is based on a case study. A role-play, KreditSim, is used to simulate a loan approval process that has to be improved by…
Descriptors: Banking, Staff Development, Financial Services, Role Playing
