The post-2.0 landscape has provided something of a reality check. It is now necessary to translate the familiar series of pleasant-sounding buzzwords into what Stephens describes as "conscious, carefully planned implementations" (2008). User-centered, culture of assessment, learning organization, transparent technology, point of need, community of…

This will be my first time authoring this column, and I'm delighted to have the opportunity it presents to explore the intersection of library technology and public services. As the recent title of the 2008 Internet Librarian conference indicates, "Beyond Library 2.0: User-Focused Tools and Technologies," the tide of what for several years has…