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Direct linkRyan, Ellen Bouchard; Anas, Ann P.; Mays, Heather – Educational Gerontology, 2008
Within a communication predicament of aging and disability framework, this study examined the impact of two types of contextual variation on perceptions of older adult assertiveness within problematic service encounters. Young (N = 66) and older (N = 66) participants evaluated conversational scenarios in which a visually-impaired older woman…
Descriptors: Assertiveness, Older Adults, Females, Visual Impairments
