Purpose: The purpose of this study is to examine the impact of educational service quality (ESQ) on student academic performance via the mediating role of student satisfaction. Design/methodology/approach: To serve the study's purpose, the study adopted a quantitative research approach. Three public universities representing 30% of the ten public…

Community college presidents play a critical role in making decisions that shape the organizational cultures and policies of their institutions. This study explored the perceptions of 15 public community college presidents in Texas. Using focus groups and grounded theory methods, this research applied analytical frameworks focused on human…

In the aftermath of the COVID-19 pandemic, we continue to take stock of student learning. Although the "crisis-context" (Gacs et al., 2020) move to fully online instruction may be over, a complete understanding of how student outcomes have been impacted remains. The present study focuses on how students' Spanish language proficiency, as…

Professional stagnation is a complex condition. The current study aims to unveil how professional stagnation starts, how it spreads, and what factors sustain it, particularly in the context of academics and management in public sector colleges. An exploratory sequential design is used to conduct the study. Initially, a semi-structured interview is…

Educational institutions that prioritize diversity and inclusion initiatives can enhance students' sense of involvement and belonging, irrespective of demographic differences. This study aims to explore how college students in Pakistan perceive their academic institutions' support for diversity and inclusion. Convenience sampling was used to…

The core of the educational system is students' academic performance, which demands sensitive measures. In this situation, teacher-made tests (TMTs) are more promising, but they can be susceptible to measurement error if not well designed. Hence, this study aimed to investigate the relationship between the properties of TMTs and students' academic…

The college classroom is the main setting of higher education institutions, wherein students get unique opportunities to learn and form new relationships and experiences. This study aimed to provide a qualitative description of female students' experiences of college classrooms. The participants were 28 undergraduate female students who were…

How do people navigate institutional life together amid deep differences? Existing work highlights the mechanisms that drive and challenge exclusion and polarization, but these theories do not account for the moral frameworks, both implicit and explicit, that guide action. My dissertation brings tools from cultural and interactionist sociology to…

In this dissertation, I examined the how honors programs and colleges serve as a tool for public universities to compete with private universities in the rankings game, as well as examining how that contributes to stratification processes. By building on the existing literatures within the organization of higher education, student experiences in…

Information literacy (IL) is generally accepted as an important learning competency in undergraduate education and is directly and indirectly mentioned in many national accrediting bodies' standards. While information literacy has been seen as the sole domain of librarians, research shows that disciplinary faculty believe it is important and teach…

Universities actively promote themselves to potential students, control admissions and deliver programs of study. For most students globally, there are financial costs to attending university. At the extreme end of failure are students who receive 'zero-fails': they enrol, do not submit any assessments, and receive a mark of 0 out of 100. A…

Purpose: This paper aims to investigate the effect of learning styles on HyFlex learning towards equity of learning in higher education. Design/methodology/approach: A quantitative approach was used, with data collection through a structured online questionnaire. The study participants were undergraduate students (n = 451) studying at various…

Despite the abundance of research linking leadership behaviours to organisational effectiveness in various sectors, there is a lack of empirical studies that investigate how leadership behaviours influence performance in the context of research universities. The present study examined the effects of leadership behaviours on departmental…

Frontline student affairs educators' work puts them in close contact with students, both socially and emotionally, meaning that they may experience a unique pressure to balance and represent both the priorities of their organizations and students' needs and interests (Perez, 2016). Given that institutional policies and practices to respond to…

Purpose: Given that the current sustainability assessment in higher education institutions primarily relies on qualitative methods with relatively limited quantitative tools, the purpose of this study is to design a tool that could be used to comprehensively assess the overall state of higher education institutions' sustainability.…