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Direct linkJason Marcel Leary – ProQuest LLC, 2024
Researchers have discussed the crucial effect that information technology (IT) personnel have in a variety of industries. However, a knowledge gap exists in analyzing the effect that interactions between higher education IT personnel and their customers (learners, faculty, and staff) have on the ability to learn, teach, and achieve. The current…
Descriptors: Technical Support, Information Technology, Nonprofessional Personnel, Higher Education
