The focus of this study was derived from staggering attrition rates that it calls centers year over year. At times call centers post-COVID-19 pandemic saw attrition rates fluctuating between 30%-50%. With any job there are challenges that are faced. These attrition rates stand 28%-40% higher than the United States 2023 national attrition rates of…

Many leaders, especially those new to leadership, may not have the experience or knowledge of systemic change leadership to ensure effective change processes. The Change Leadership Toolkit describes an ecosystem model of systemic change leadership that contains three main interacting components: leadership context, levers, and leader moves. The…

The study examined (1) the extent of APA Style writing knowledge and understanding among a purposive sample (N = 118) of incoming MSW students; (2) determined the impact of a structured workshop on their level of APA knowledge; and (3) examined the influence of undergraduate academic major on level of knowledge and understanding of APA Style…

In this eagerly anticipated revision of their bestselling book, authors Diane Staehr Fenner, Sydney Snyder, and Meghan Gregoire-Smith share dynamic, research-backed strategies that every educator of multilingual learners (MLs) can add to their repertoire. Including more of what educators loved from the first edition--authentic classroom examples,…