Purpose: In India, national accreditation agencies stipulate that internal quality control in higher education institutions (HEIs) is to be institutionalized through internal quality assurance cells that are responsible for implementing and controlling quality systems. As the concept of goal congruence is central to a control process, this study…

This study empirically tested a model examining the effect of four e-learning quality dimensions, i.e., information quality, system quality, service quality, and instructor quality as well as students' self-efficacy on e-learning behaviour--satisfaction and continued intentions that further affect students' academic performance. The research model…

The study inspects the status of school governance and school outcome at primary school level and set up roadmap for all the stakeholders to achieve the mandate of Goal 4 in SDGs within 2030, especially in the context of rural India. The status of school governance and school outcome are assessed under 4 dimensions and 16 parameters through a…

Developing countries around the world are scaling up education interventions. New educational technologies offer opportunities to develop new models to deliver quality education at scale. However, the literature suggests that defining scale is complex, especially in heterogeneous contexts. This paper provides a conceptualization of scale as a…

Purpose: Education is one among the major service sectors which is continuously growing and contributing significantly to a country's economy. Students' positive feedback through word-of-mouth (WOM) is one of the key influences attracting new admissions thereby providing competitive advantage for a university to sustain. There are numerous…

A key policy challenge in establishing new universities is the potential risk of lower academic standards and mission drift, which can affect policy effectiveness and outcomes. While regulation and funding tend to be preferred policy instruments for securing control of higher education expansion and achieving policy objectives, this article…

The agricultural sector in India has come to prominence as a source of employment and livelihood. It is one of the most significant informal sectors in the country, and one in which informal learning plays a major role. This article analyses the informal learning of farmers in Coimbatore, Tamil Nadu, India. In the course of this research,…

Purpose: The pandemic brought by COVID-19 in March 2020 shook the entire world, compelling everyone to remain indoors. Most B-Schools were unprepared for such a situation and did not have the resources to carry out the teaching and learning activities. B-schools then adopted online and hybrid modes of learning to impart education to their…

This study investigates the effect of academic factors and student service on student satisfaction among business students with a specific focus on teacher attributes, program features, physical amenities, and administrative service. This study is one of the first attempts to identify crucial determinants of student satisfaction by combining data…

Several non-traditional higher education destination countries have increased their efforts to attract international students. In this research, we examine the perceptions of international students enrolled in Indian universities and explore the aspects to observe for India to become a favoured study-abroad destination. Adopting a sequential…

Higher education institutions (HEIs) have focused on branding to facilitate meaningful and productive conversations about their brand values with potential students, given the competitive global expansion environment in which HEIs operate. This study empirically explores the association between brand performance and relationship quality of HEM.…

Purpose: The purpose of this paper is to examine the education service quality factors, for online education context, that drive the brand equity of a higher education institute. In the times of emerging online education programmes by otherwise traditional institutes, assessing the service quality of educational institutions and its effect on the…

Purpose: This study aims to examine the effectiveness of the Central Board of Secondary Education (CBSE)-based English textbooks and question papers in developing second-language higher-order thinking skills (HOTS). Design/methodology/approach: Descriptive analysis establishes a causal relationship between learning objectives and second language…

The contemporary school ethos is marked by an incursion of technological forces. In India, school systems have begun accepting internet technology and gadgets as enabling tools for learning. The technology-driven climate is dramatically transforming the methods of learning history. The adoption of digital technology in Indian school system has…

After the mushrooming growth of the institutions providing technical education in India, questions are being raised about the quality of education dispensed to technical graduates. The purpose of this study is to recognise the various factors, in order of their importance, that are responsible for declining quality of technical education in…