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Incivility and Engagement: The Role of Emotional Exhaustion and Psychological Capital in Service Organizations
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Stephen Tetteh – Learning Organization, 2024
Purpose: Based on the conservation of resource theory and the affective events theory, the study aims to explore the role of workplace incivility in predicting work engagement through emotional exhaustion and how psychological capital moderates this relationship. Design/methodology/approach: Using the questionnaire survey with a sample of 278…
Descriptors: Foreign Countries, Dining Facilities, Self Efficacy, Resilience (Psychology)