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A Visual Scoping Review of How Knowledge Graphs and Search Engine Results Page Designs Represent Uncertainty and Disagreement
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Simon Knight; Isabella Bowdler; Heather Ford; Jianlong Zhou – Information and Learning Sciences, 2024
Purpose: Informational conflict and uncertainty are common features across a range of sources, topics and tasks. Search engines and their presentation of results via search engine results pages (SERPs) often underpinned by knowledge graphs (KGs) are commonly used across tasks. Yet, it is not clear how search does, or could, represent the…
Descriptors: Graphs, Search Engines, Web Sites, Design