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Direct linkScott Springer; Ann Springer – Management Teaching Review, 2024
Delivering bad news is an inevitable aspect of management. Teaching students to deliver bad news effectively and professionally can be successfully implemented into a course that addresses elements of managerial communication. In this article, we explain an experiential exercise that applies components of a three-phase model for delivering bad…
Descriptors: College Students, Administrator Education, Communication Strategies, Experiential Learning
