In the context of the Higher Education Standards Framework 2021, facilities and infrastructure refer to the resources used for educational and research purposes, with 'facilities' referring to the learning environments, including both physical and digital learning environments, intended to promote and facilitate the learning outcomes and…

This quantitative, correlational study investigated the predictive relationship between servant leadership characteristics of Servant TRIO SSS advisors and first-generation students' college adjustment and semester persistence. A total of 310 first-generation students in TRIO SSS programs within the United States participated in the study.…

Graduate students face many challenges, and mentorship literature calls for adoption of various types of student supports. This Design Case (a form of scholarly writing focused on reflections on lived experiences) tells the story of the development of a "research family" as an alternative to a traditional research group from the…

This study centered on the lived experiences of five community college students who were formerly incarcerated. Through interviews, the students shared their expectations before entering college, resources they found to be most helpful throughout their enrollment, and what they feel could make them more successful. The research focuses on the…

The purpose of this paper is to share insights gained from the discovery, design, and delivery phases of creating a three-tiered model of non-academic learning support in open, distance, and flexible learning (ODFL): "Learner Engagement and Success Services (LESS)", at Open Polytechnic | Te Pukenga, New Zealand. Presented as a case…

Limited research exists relating to the development and initial implementation of new higher education policies during a crisis. The COVID-19 pandemic took the world by surprise, and higher education leaders found themselves adjusting traditional roles and services to help students and staff navigate the crisis. Multiple streams policy theory,…

The COVID-19 pandemic forced most community colleges across the country to radically shift the ways in which they provided instruction to a majority of their students. Over the last three years, these institutions have learned how to better support students who take online courses. However they are continuing to investigate and understand how…

This study explored the experiences of former first-year students who had been institutionally dismissed from an undergraduate health program in a large Canadian university. Using a qualitative narrative inquiry, 20 individual interviews were conducted with 10 former students. Challenges connecting with faculty, large classes, and academic…

Academic support at Australian universities has become an important aspect of higher education, as student cohorts continue to diversify, and universities need to ensure the students' success and the institutions' reputations. Often, students in need do not access academic support services and little is known about what influences students'…

The dramatic changes brought on by the COVID-19 pandemic have changed the way in which mathematics and statistics support is offered. Students and staff have been presented with new opportunities and challenges. One-on-one interviews were conducted late in 2020 with 23 students and staff who had experience with fully online mathematics and…

To the knowledge of the present researcher, studies on the experience of blind students in the Ethiopian higher education institutions are very limited, and thus this study is meant to make some contribution on the subject. The study focused on the experiences of 22 blind students, randomly picked from two campuses of Bahir Dar University. To that…

Two periods of compulsory school closure in England as a result of the COVID-19 pandemic necessitated the adoption of virtual teaching and learning environments. Although such platforms had already been launched in English schools prior to March 2020, when schools closed, their usage by classroom teachers had not been established. Pupil premium…

In response to the critical gap in the literature, the research team conducted a phenomenological study of first-semester counseling master's students' experiences amid the COVID-19 global pandemic. The following themes emerged: academic supports, external supports, meaning-making, academic stressors, and external stressors. Implications for…

Higher education institutions in the United States currently face ongoing challenges and difficulties beginning in 2008 with the fiscal crisis which created a need for education and retraining for man, demand for greater accountability by institutions and a fundamental shift in the perceived value of higher education. Academic leaders of…

Since 2001, over two million children have experienced having one or both of their parents deployed (Tunac de Pedro et al., 2018). There is significant research that shows that "military children experience tremendous psychological strain as a result of stressful military related life events" (Tunac de Pedro et al., 2011, p. 567). The…