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ERIC Number: EJ1340998
Record Type: Journal
Publication Date: 2022
Pages: 18
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0161-827X
EISSN: N/A
Relationships Matter: The Predictive Effect of Resident Assistant Mattering on Their Levels of Experienced Burnout
Stoner, James C.; Zhang, Yi Leaf
Journal of College and University Student Housing, v48 n2 p94-111 2022
Employees in service-oriented, relationship-based jobs are prone to experiencing feelings of burnout. As such, paraprofessional staff in college housing environments, resident assistants (RAs), are not immune to its effects. Since navigating relationships is the root cause of burnout, it makes sense to focus on the relationships between service-providers and service-recipients or, in the case of housing paraprofessionals, between RAs and their residents. Existing literature on RA burnout has thus far neglected to focus on relationships as having a fundamental association with burnout. To fill this gap in the literature, this study used Rosenberg and McCullough's framework of mattering to explore the relationships between RAs and their residents. The results revealed that the combined factors of RA mattering substantially increased the variance explained in burnout, above and beyond demographic and work characteristics alone. More specifically, mattering was found to significantly predict two of the three dimensions of burnout: depersonalization and personal accomplishment. Put another way, RAs who feel they matter more to their residents experience lower levels of depersonalization and higher feelings of personal accomplishment. Implications and recommendations are discussed. [The discussion questions at the close of this article were developed by Amber Fallucca and Katie Boone.]
Association of College and University Housing Officers - International. 1445 Summit Street, Columbus, Ohio 43201. Tel: 614-292-0099; Fax: 614-292-3205; e-mail: office@acuho-i.org; Web site: http://www.acuho-i.org
Publication Type: Journal Articles; Reports - Research; Tests/Questionnaires
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A