Purpose: This study aims to understand the role of seeking social support in the relationship between perceived helplessness, self-efficacy and satisfaction among graduate students during the pandemic, drawing upon the transactional model of stress and coping. Graduate students are composed of nontraditional students who are considered…

Workplace bullying is a significant problem that is often overlooked in higher education institutions. There is a gap in the literature regarding the impact of workplace bullying in higher education institutions on victims' job satisfaction. This mixed-methods study employed correlational research aimed to understand the effects of bullying in the…

The impact of work-life balance is imposing a significant strain on faculty in higher education. Much of the literature suggests faculty are not satisfied with their jobs and do not feel a sense of belonging, and the results show negative impacts on faculty well-being. Results from a 2015 Gallup survey of faculty workplace engagement showed…

In immersive block models students learn over shorter teaching periods and with fewer concurrent units than in typical semester or trimester models. A core aim of many such innovations is to enhance students' learning outcomes; however, there are few investigations of student satisfaction at scale in immersive block models. This paper reports on…

As online courses and degree program offerings at colleges and universities continue to grow, further exploration of the unique characteristics of distance education faculty is warranted. For example, research suggests faculty job satisfaction can impact the overall quality of online courses (Bolliger & Martindale, 2004; Bolliger et al.,…

The COVID-19 pandemic forced organizations across diverse industries to redraw their business models globally. Businesses crumbled, downsized, laid off workers, streamlined and digitalized their workflow, and maintained skeletal staff to support integral business functions. Remote working and flexible schedules were institutionalized to manage…

Organizations want great work performance but ignore employees' fundamental psychological and emotional issues, which are imperative in making employees productive. Although it is easier to evaluate employee productivity through tangible outcomes, it is much more difficult to quantify the impact of emotional states of being. This study examined…

Purpose: Studies have so far focused on learning in organizations, factors affecting learning, learning effectiveness and so on but the concept of learning in a hybrid work arrangement is yet unexplored. The purpose of this study is to measure the perception of faculty members in higher education institutions towards learning in a hybrid work…

Purpose: The purpose of this study is to examine the impact of educational service quality (ESQ) on student academic performance via the mediating role of student satisfaction. Design/methodology/approach: To serve the study's purpose, the study adopted a quantitative research approach. Three public universities representing 30% of the ten public…

Purpose: This study aims to provide a causal framework for teacher burnout (BO) and work engagement (WE) by examining the factors that contribute to it and evaluating how progressive education (PE) affects teachers' performance in Higher education institutions (HEIs). Design/methodology/approach: This study uses a multi-stage sampling technique…

Purpose: The purpose of this study is to evaluate the effect of learner-learner and learner-facilitator interactions on learner satisfaction and their substitutability. Design/methodology/approach: A quantitative survey research focusing on 130 students was used to collect data. Stratified sampling was preferred for the study, with a Likert type…

The education sector as a service industry, is increasingly recognising the importance of service quality, in their quest to heightened efforts to meet the ever-changing expectations of their students. The higher education landscape regards students as customers and therefore, gives them greater latitude in their demand for better academic…

Purpose: The purpose of this paper is to evaluate the relative effects of three facets or connectors argued to be vital for learners in successful e-learning outcomes in developing economies. Design/methodology/approach: Data were collected through a survey involving 130 learners. A stratified sampling technique was employed. Regression analyses…

The role of Higher Educational Institutions (HEIs) in preparing human resource for local, national and global sustainable development is paramount. Such role can be adequately performed by competent staff who are satisfied with their jobs. This study determined the extent of the relationship between job satisfaction and characteristics in public…

First generation college students (FGCSs) may undergo challenging cultural transitions as they acculturate to higher education. Such challenges may include perceived loss of home ties, navigating unfamiliar social rules, and academic acculturative stress. The Academic Acculturative Stress Scale (AAS Scale) was designed to measure these experiences…