The co-creation concept is a growing marketing strategy adopted in service industries, however within the higher education industry, the development of the co-creation model is considerably slow going. Drawing upon the Theory of Service-Dominant Logic and input-process-output-outcome (IPOO), this study aims to develop and test a customer value…

Online learning communities play a crucial role in delivering high-quality courses to a large number of learners. However, to maintain an economically sustainable and constantly evolving online learning ecosystem, it is essential to create a virtuous cycle from knowledge production to knowledge consumption by charging learners to incentivize…

Despite emerging use of review replying function in online course eWOM, little attention has been paid to its role. The lack of theoretical researches and contradictory views have caused great inconsistencies in practice. The research designed two studies to explore the impact of review replying. Based on real data crawled, study 1 explored the…

Our study explores the differences in the experiences and attitudes of students assigned to student teams in online courses versus face-to-face courses. The study was administered to 320 students in 14 sections (eight online and six face-to-face) of a graduate-level course. The results demonstrate that student ratings of team trust, team…

Learner participation in MOOCs provides learners opportunities to create value through their experience. However, little is known about how their participation affects value co-creation and satisfaction in the learning process. Employing the service-dominant (S-D) logic, the value co-creation theory, and satisfaction theory as the theoretical…

In this phenomenological study, we explored what and how 15 counselor trainees experienced online learning, particularly during the COVID-19 pandemic. We identified three emerging themes that illuminated the essence of their online learning experiences: (a) multifaceted factors contribute to counselor trainees' satisfaction with online learning;…

Student satisfaction in online live classes is considered an important criterion to evaluate the effectiveness of this instructional system. This study aims to develop a performance evaluation index to measure the satisfaction of students who have mastered Chinese language and literature through online live classes. Guided by survey techniques and…

Social work has a proliferation of online courses. Both nursing and medicine have been using online technology for years with noted success within a variety of subjects. The current scoping review examined empirical research of online learning and satisfaction outcomes in social work, while also comparing results with nursing and medicine. Results…

The community of inquiry (CoI) framework is commonly used to study online learners' engagement and satisfaction. However, few studies have examined CoI's ability to predict online undergraduate students' end-of-course grades. The purpose of this quantitative hierarchical multiple regression study was to determine the ability of the CoI framework…

COVID-19 has disrupted education internationalisation around the world, making online learning a necessary means of learning. This study proposes an International Student Satisfaction Index Model (ISSM) on the interaction of online international courses in Chinese universities, aiming to investigate the potential factors that affect international…

The objective of this study is to analyse the role that motivation and attitude play as mediators in the relationship between student satisfaction with online learning and comfort during COVID-19 pandemic in Sikkim, India. We define perceived comfort as the level of flexibility and convenience in using technologies for online learning. Motivation…

Online learning has become an essential part of mainstream higher education. With increasing enrollments in online anatomy courses, a better understanding of effective teaching techniques for the online learning environment is critical. Active learning has previously shown many benefits in face-to-face anatomy courses, including increases in…

The past ten years have witnessed a tremendous increase in the number of online courses, and the COVID-19 pandemic suddenly accelerated online education. Many students and instructors were unprepared for online learning. In particular, online learners are expected to employ self-directed learning (SDL) skills to succeed. This qualitative study…

Purpose: Based on student responses to a set of customized questionnaires, this study aims to present evidence that while student evaluations of instructors and courses remain consistent, a designated mobile app enhances perceived online learning experience. Design/methodology/approach: This study addresses quality assurance issues in accelerated…

The extant research on the factors influencing online education platform learners' continuance intention has yielded inconsistent results, which necessitates a thorough review and reanalysis of relevant literature. Therefore, this study combines different theoretical models and conducts a meta-analysis on 219 articles obtained from Web of Science,…