Artificial intelligence (AI) has been put forth as a technological innovation which can change the way in which healthcare will be delivered in the near future. AI developers plan to deploy tools that will aid diagnosis, improve therapy, minimize errors, increase safety, and optimize systems and bring down costs. In addition, a paradigmatic shift…

Purpose: The purpose of this study is to investigate how professionals learn from varying experiences with errors in health-care digitalization and develop and use negative knowledge and digital ignorance in efforts to improve digitalized health care. Design/methodology/approach: A two-year qualitative field study was conducted in the context of a…

Researching in heterogeneous communities can present challenges for the most experienced of researchers, especially in the context of ethnographic work, where the dynamism and unpredictability of a research setting can make it difficult to anticipate the languages spoken. Drawing on data from multilingual health consultations, I reflect on…