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How Remote Work Was Created for Student Assistants during the COVID-19 Pandemic
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Meghan Hupe; Linda Van Keuren – Journal of Access Services, 2023
The COVID-19 pandemic impacted libraries tremendously and changed the way services were offered to patrons. Dahlgren Memorial Library was no exception and the library strived to find ways to keep their student assistants employed. This article will discuss how the library trained its student assistants to cover the chat system and work on projects…
Descriptors: COVID-19, Pandemics, Computer Mediated Communication, Library Services
Changing the Service Model: Utilizing Tutor Center Models for Reference Desk Redesign
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Bennett, Jessica L.; Stout, Tracy L. – Public Services Quarterly, 2021
In 2015, the Research and Instructional Services Unit of Meyer Library at Missouri State University was challenged to update and rethink the current service model and space. We had been operating in a traditional reference model, including a large, walkup reference desk that was staffed primarily by faculty librarians. After reviewing the…
Descriptors: Reference Services, Academic Libraries, Models, Library Facilities
Reference and Instructional Services to Postsecondary Education Students with Intellectual Disabilities
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Dow, Mirah J.; Long, Bobbie Sartin; Lund, Brady D. – College & Research Libraries, 2021
This paper presents the results of a survey completed by academic librarians at United States colleges and universities identified on the ThinkCollege.net website, a project of the Institute for Community Inclusion at the University of Massachusetts Boston funded by grants from the Office of Postsecondary Education, US Department of Education. The…
Descriptors: Academic Libraries, Reference Services, Library Instruction, Students with Disabilities
Dissonance between Perceptions and Use of Virtual Reference Methods
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Mawhinney, Tara; Hervieux, Sandy – College & Research Libraries, 2022
This multimethod study investigates differences in question complexity and type between live chat, email, and texting by comparing findings from user interviews and virtual reference transcripts, with the goal of better understanding how different delivery methods can meet user needs in the context of an academic library. Findings reveal…
Descriptors: Use Studies, Library Services, Reference Services, Computer Mediated Communication
Community College Academic Librarians: Partners in Student Success
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Michael E. Beck – Community College Enterprise, 2023
The purpose of this qualitative research study was to illustrate the experiences of transfer students interacting with community college librarians for instruction and research assistance. This research study was guided by one research question: (RQ1) How do transfer students at community colleges who frequently meet with their community college…
Descriptors: Community Colleges, Academic Libraries, Librarians, College Students
Disaster Librarianship: Reflections on Teaching and Learning from the Heart of the Campus
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Proctor, Christopher L.; Block, Courtney M.; Hughes, Melanie E. – Journal of Teaching and Learning with Technology, 2021
This reflection article explores how a library on a regional university campus adapted its services in response to the 2019 coronavirus disease (COVID-19) pandemic. It delves into some of the novel conclusions drawn by its librarians about how the library has and will continue to contribute to the teaching and learning efforts of the campus…
Descriptors: Academic Libraries, Library Services, COVID-19, Pandemics