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Download full textPaul D. Witman; Jim Prior; Tracy Nickl; Scott Mackelprang – Information Systems Education Journal, 2024
The winter storm of late 2022 caused difficulties for many US-based airlines, but none more so than Southwest Airlines. Like other airlines, Southwest canceled flights in the early stages of the storm. Their attempted recoveries failed due to procedural and technology issues. The airline was unable to cope with the magnitude of canceled flights,…
Descriptors: Case Studies, Air Transportation, Natural Disasters, Crisis Management
