Workplace conflict, with its potential to be either highly beneficial or highly damaging, is best handled with thoughtful, deliberate care. This article presents two classroom exercises that demonstrate the value of carefully weighing both parties' interests in a conflict, as suggested by the well-known "dual concern" model of conflict…

Performance conversations are a critical and necessary part of performance management. Feedback is most effective when it is constructive and when it involves a dialogue rather than a monologue, but people often struggle with this skill. This activity includes an experiential exercise that applies a five-part process for performance feedback,…

In an ever-increasingly diverse workforce, cross-cultural communication skills are essential for success regardless of job title or task. We present an engaging and customizable 30-minute activity designed to develop participants' cross-cultural communication skills by increasing awareness and sensitivity to interpersonal differences in…

Global value networks are often large, complex, and opaque. Understanding the relationships among stakeholders involved in these networks or organizations can be challenging. This card sort task provides an interactive way to engage participants in questioning the roles of stakeholders who are involved in a business ethics dilemma or an…

This article presents an active experiential exercise that requires participants to negotiate over scarce resources while assigned separate managerial responsibilities. Students explore concepts associated with integrative and distributive bargaining while engaging in a realistic workplace role-play. Students form pairs and assume the role of…