Courses are the fundamental building blocks of educational programs, serving as a tangible representation of student attainment and the desired learning outcomes of the program. Despite their pivotal role in education, however, a standardized framework for the development, implementation, and enhancement of course specifications remains elusive.…

Purpose: This study aims to examine how university social responsibility (USR) global engagement is influenced, and its impact on service quality and "customer" loyalty. There are four determinants of USR global engagement which are responsible education programs, knowledge management, organizational management and social engagement.…

The aim of this paper is to measure and compare the quality of services provided by higher education institutions in the Czech Republic and Vietnam. It is not the sheer volume of services offered, but their quality, which matters as a strategic tool enhancing the competitiveness in the tertiary education market. Feedback from student-clients is…

The quality of products from the causal mapping process and the effect of factors related to causal map quality are unlikely to be the same for students at different educational levels. However, there is a lack of studies that provide insights into causal maps constructed by primary school students to reveal appropriate strategies. This study…

Quality assurance of higher education has been carried out across the world in the past few decades. Therefore, setting up an effective internal quality assurance (IQA) system that fosters improvement in teaching and learning is of great significance. This research examined whether the IQA system was associated with the continuous improvement in…

Globally, education improvement aims to address the critical area of quality teaching and learning. A common emphasis on quality tends to create a binary of 'active' teaching methods and rote learning, while the teaching and learning processes have remained a black box in many contexts. This study explores teaching practices in natural classroom…

This qualitative study explored the status of outcomes-based education (OBE) in Vietnam, analysing the strengths and areas for improvement as identified by assessors from the ASEAN University Network-Quality Assurance (AUN-QA) agency in the external assessment reports of 17 study programmes. Convenience sampling was employed to select these…

Purpose: Although student evaluation of teaching (SET) is widely used, there has been a significant disparity between its potential benefits with the actual impact on improving educational quality. This study aims to inquire into the factors contributing to this discrepancy and the underlying mechanisms hindering the effective utilisation of SET.…

COVID-19 has spawned a critical shift in the landscape of higher education (HE) worldwide, entailing transformations of practices across the field, in which quality assurance (QA) for HE has also evolved to both reflect and stay adaptive to the 'new normal' formed during and beyond the pandemic. Against the COVID-19 context, this paper retells…

Action research in education is a study that educational practitioners carry out with the aim that they will be able to make better judgments and take better actions in their respective fields of competence after completing the study. When teachers completely comprehend their students' thoughts and feelings, they can communicate more effectively…

This study aims to explore the relationship between the influential factors of online learning and the satisfaction of economics and business majors with the quality of their training in the context of the COVID-19 pandemic. A total of 900 students in private universities completed a questionnaire. The principal findings of this research are that…

This study presented the theoretical model applied to the research design with descriptions of the overall sample, survey sample, research location, etc. The main contents of the design and research organization and the results obtained in theory have been applied in practice. The results have fully met the scientific and technical requirements of…

Due to global attention on student employability, employers are expected to be involved in institutional governance in higher education and quality assurance (QA). Due to the difficulties in recruiting motivated employers to participate in external QA governance and process, this has become a challenging issue in many Asian nations. The paper aims…

Higher education plays an important role in providing students with knowledge and skills to enter the labor market. The quality of higher education, the satisfaction of the quality of higher education has been concerned by many individuals and organizations. The study aims to explore the factors affecting student satisfaction with the quality of…

Higher education has jumped into the quality movement with expectations of enhancing the excellence of education being received by students. The total quality management philosophy that dominated the manufacturing industry has found its way into the education industry. W. Edwards Deming developed a set of 14 quality management principles, which…