The Resident Assistant (RA) role is unlike any other student position in the university setting. It is complicated, nuanced, and increasingly complex as the needs and expectations of residents and RAs rapidly change in a post-pandemic era of residence life. The role itself has been forced to evolve to address these changing needs. This thesis…

This quantitative study aimed to expand upon existing research, which discussed student expectations, the relationship between expectations and retention, persistence, and student success, as well as why understanding student expectations is important to supporting student success. This research study explored these concepts from a lens of…