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Direct linkHolm, Christina E.; Kantor, Sarah – portal: Libraries and the Academy, 2021
For decades, declines in library reference use have been inextricably tied to technological improvements. This article asserts that reference staffing models may be a significant predictor of a decline in reference questions. Using two years of data, collected from a large public university, the researchers determined user preferences among five…
Descriptors: Reference Services, User Needs (Information), Library Personnel, Models
