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What Is Good Service Quality? Day Service Staff's Perspectives about What It Looks Like and How It Should Be Monitored
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McEwen, Jade; Bigby, Christine; Douglas, Jacinta – Journal of Applied Research in Intellectual Disabilities, 2021
Background: Australian disability services must comply with quality standards defined by federal government. Standards are abstract, focus on paperwork and rarely describe what good service quality looks like in practice. This research explored frontline day service staff's perceptions of good service quality to identify ways that it may be better…
Descriptors: Foreign Countries, Program Effectiveness, Quality Control, Standards